[**To View Our Emergency Closing Procedure, Click Here**](https://www.sunshine.us/wp-content/uploads/2024/09/Emergency-Closing-and-Communication-Procedures.pdf)
[**To View Our Emergency Closing Procedure, Click Here**](https://www.sunshine.us/wp-content/uploads/2024/09/Emergency-Closing-and-Communication-Procedures.pdf)
[**To View Our FY25 Approved Holidays, CLICK HERE!**](https://www.sunshine.us/wp-content/uploads/2024/04/FY25-Approved-Holidays-FINAL.pdf)
[**To View Our FY25 Approved Holidays, CLICK HERE!**](https://www.sunshine.us/wp-content/uploads/2024/04/FY25-Approved-Holidays-FINAL.pdf)
[**To Make a Donation, CLICK HERE!**](https://www.sunshine.us/everydaygiving)
[**To Make a Donation, CLICK HERE!**](https://www.sunshine.us/everydaygiving)

Sunshine Village

Everyone Shines

Home > Performance Metrics

Performance Metrics

You can review our Performance Management System reports by clicking the following links:

Sunshine Village is proud of the work it does each day to help each of our clients live their life to the fullest!  We are also proud of the safe and welcoming environments we host our programs in, the high level of accountability we have with our contract and donated dollars – and – as important as anything else, the professional, caring employees who have committed themselves to our mission.

Sunshine Village’s Performance Management System is an application of a variety of approaches to assess the implementation and utility of services provided.   It is an outcome-based tool that evaluates the agency’s services and overall performance with a purpose of improving operations based upon information and customer input.  Sunshine Village completes an Annual Report at the end of each calendar year and a Bi-annual Report at the end of each Fiscal Year in July.

The Annual Report includes outcome measures in the following Critical Areas:

  • Customer Assessment
  • Finance
  • Security
  • Rights
  • Accessibility
  • Cultural Competency, Diversity and Inclusion
  • Quality Assurance / Programs
  • Service Delivery
  • Strategic Planning

This Bi-annual Report includes measures in the following Critical Areas:

  • Customer Assessment
  • Workforce Management
  • Technology
  • Goodwill and Marketing
  • Service Delivery
  • Quality Assurance / Programs
  • Strategic Planning